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ESA’s policy and procedural documents to support its services can be viewed here.
We welcome your feedback about our policies. If you would like to input, please email [email protected]
Early Start Australia Pty Ltd (ESA) is strongly committed to maintaining the privacy of personal information it collects as part of the services it offers. ESA places great importance on protecting the privacy of its employees/contractors, valued clients, customers and other stakeholders.
Your Privacy at a Glance (PDF)
Privacy Information Sheet (PDF)
Eliminating Restrictive Practice Policy
Early Start Australia (ESA) recognises, upholds and promotes the rights of people with disability and their right to personal freedom. ESA is committed to positive behaviour support and to eliminating restrictive practices.
ESA’s Eliminating Restrictive Practices Policy is designed to meet the National Standards for Disability Services, in particular Standard 1: Rights; and to meet the requirements of the National Disability Insurance Scheme Quality and Safeguarding Framework. It complies with state and territory based legislation.
Client Rights and Safeguards Policy
The purpose of this policy is to define Early Start Australia’s (ESA) position to promote, enhance and protect our clients’ human rights; decision making, choice and control; right to informed consent, safety and wellbeing; and citizenship and quality of life.
Child Safety and Wellbeing Policy
Early Start Australia (ESA) is committed to the safety and wellbeing of children and young people.
This policy outlines actions we require staff to keep children safe; protect their rights; and prevent, identify and report child harm or abuse.
Positive Behaviour Support Policy
Early Start Australia (ESA) recognises, upholds and promotes the rights of people with disability and their right to personal freedom and is committed to positive behaviour support.
Service Agreements Policy
A participant who chooses to engage Early Start Australia (ESA) to provide supports under a National Disability Insurance Scheme (NDIS) plan will be required to enter into a written agreement (a Service Agreement) with us. The policy outlines ESA’s Service Agreement principles and guidelines.
Complaints and Feedback Policy
Early Start Australia values complaints and feedback from clients, families, providers and regulators. Complaints are an important source of information and are used to continually improve the quality of services that we provide. The ESA complaints system is designed to ensure all complaints and concerns are treated seriously and that feedback is addressed swiftly and comprehensively. Our system is designed to meet the National Standards for Disability Services, in particular Standard 4: Feedback and Complaints; and the National Disability Insurance Scheme Commission Quality and Safeguarding Framework.
The purpose of this policy is to define how Early Start Australia (ESA) will ensure the quality of its services, safeguard its high standards, improve systems and processes, and create an environment in which excellence in service provision will flourish.
Consumer Engagement Policy
Early Start Australia (ESA) supports processes which involve consumers to inform the development and evaluation of services. We believe that consumer participation is built on a framework of informing, listening to, responding to, and involving consumers. This policy outlines our approach, aims and objectives in relation to consumer engagement.
We focus on supporting clients (and their families) to develop language, motor, cognitive, social and emotional skills, and provide therapy supports for children with developmental delay or disability, including autism spectrum disorder.
Our multi-disciplinary teams work together with you to understand your needs and develop a plan using evidence-based strategies to help you achieve your goals and aspirations.
We have clinics in every state and territory creating a strong community of allied health professionals with the collective knowledge and expertise to deliver you the best outcomes.
We are a registered NDIS provider and are here to help you on your NDIS journey.
Early intervention is not just for the kids. We offer therapies to cater for all ages, needs and abilities,
and we know the sooner you start your therapy journey the better.