Policies

ESA’s policy and procedural documents to support its services can be viewed here.

We welcome your feedback about our policies. If you would like to input, please email [email protected].

Rights and responsibilities

Privacy policy

Early Start Australia Pty Ltd (ESA) is strongly committed to maintaining the privacy of personal information it collects as part of the services it offers.

ESA places great importance on protecting the privacy of its employees/contractors, valued clients, customers and other stakeholders.

Eliminating restrictive practice policy

Early Start Australia (ESA) recognises, upholds and promotes the rights of people with disability and their right to personal freedom.

ESA is committed to positive behaviour support and to eliminating restrictive practices.

ESA’s Eliminating Restrictive Practices Policy is designed to meet the National Standards for Disability Services, in particular Standard 1: Rights; and to meet the requirements of the National Disability Insurance Scheme Quality and Safeguarding Framework.

It complies with state and territory based legislation.

Client rights and safeguards policy

The purpose of this policy is to define Early Start Australia’s (ESA) position to promote, enhance and protect our clients’ human rights; decision making, choice and control; right to informed consent, safety and wellbeing; and citizenship and quality of life.

Child safety and wellbeing policy

Early Start Australia (ESA) is committed to the safety and wellbeing of children and young people.

This policy outlines actions we require staff to keep children safe; protect their rights; and prevent, identify and report child harm or abuse.

Provision of supports

Positive behaviour support policy

Early Start Australia (ESA) recognises, upholds and promotes the rights of people with disability and their right to personal freedom and is committed to positive behaviour support.

Service agreements policy

A participant who chooses to engage Early Start Australia (ESA) to provide supports under a National Disability Insurance Scheme (NDIS) plan will be required to enter into a written agreement (a Service Agreement) with us.

The policy outlines ESA’s Service Agreement principles and guidelines.

Provider governance and operational management

Complaints and feedback policy

Early Start Australia values complaints and feedback from clients, families, providers and regulators.

Complaints are an important source of information and are used to continually improve the quality of services that we provide.

The ESA complaints system is designed to ensure all complaints and concerns are treated seriously and that feedback is addressed swiftly and comprehensively.

Our system is designed to meet the National Standards for Disability Services, in particular Standard 4: Feedback and Complaints; and the National Disability Insurance Scheme Commission Quality and Safeguarding Framework.

Quality policy

The purpose of this policy is to define how Early Start Australia (ESA) will ensure the quality of its services, safeguard its high standards, improve systems and processes, and create an environment in which excellence in service provision will flourish.

Consumer engagement policy

Early Start Australia (ESA) supports processes which involve consumers to inform the development and evaluation of services.

We believe that consumer participation is built on a framework of informing, listening to, responding to, and involving consumers.

This policy outlines our approach, aims and objectives in relation to consumer engagement.

Find a clinic

We have clinics in every state and territory providing assessments, early childhood intervention therapies, and support to help you thrive.

Find a clinic

The Early Start Australia promise

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Holistic care and treatment plans

Our multi-disciplinary team works together with you to understand your child’s needs. From there, we’ll develop a plan with evidence-based strategies. Work with us to achieve your goals and enjoy a better quality of life.

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Australia-wide reach

With clinics in every state and territory, and an experienced team of therapists. Find help when you need it, where you need it.

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Registered NDIS provider

We are a registered NDIS provider and are here to help you on your NDIS journey. We provide quality and safe services, follow NDIS requirements, and support your needs and goals.

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Early intervention at all stages

Early intervention is not just for young children. We offer therapies that cater to all ages, needs and abilities, and we know the sooner you start your therapy journey, the better your outcomes. With us, you can learn new skills and enjoy more freedom and control in your life.