Missed Appointments and Short-Notice Cancellations Statement

Our goal is to provide quality services to all our clients in a timely manner. No-shows, late arrivals, and cancellations inconvenience not only our therapists, but our other clients as well.

If you need to cancel
If cancellation is necessary, please call us as soon as possible. Appointments are in high demand, and your advanced notice will allow another client access to that appointment time.

Late cancellations and no-shows
If you are unable to attend your scheduled appointment time, a cancellation fee will apply if you do not let us know with enough notice. Our notice periods are:

  • For appointments during February – November, you must provide 2 business days’ notice.
  • For appointments during December and January, you must provide 7 clear days’ notice.

All short-notice cancellations or no-shows are charged 100% of the session fee. However, we will offer you the option of having a telehealth session or to complete one of the other services as specified in your Therapy Service Plan. This will ensure we continue to make progress towards the therapy goals.

You can contact your clinic by email or phone.

Please note our clinic operates in usual business hours. Notifications received outside business hours will be logged at 9am on the following business day.

Find a clinic

We have clinics in every state and territory providing assessments, early childhood intervention therapies, and support to help you thrive.

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The Early Start Australia promise

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Holistic care and treatment plans

Our multi-disciplinary team works together with you to understand your child’s needs. From there, we’ll develop a plan with evidence-based strategies. Work with us to achieve your goals and enjoy a better quality of life.

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Australia-wide reach

With clinics in every state and territory, and an experienced team of therapists. Find help when you need it, where you need it.

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Registered NDIS provider

We are a registered NDIS provider and are here to help you on your NDIS journey. We provide quality and safe services, follow NDIS requirements, and support your needs and goals.

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Early intervention at all stages

Early intervention is not just for young children. We offer therapies that cater to all ages, needs and abilities, and we know the sooner you start your therapy journey, the better your outcomes. With us, you can learn new skills and enjoy more freedom and control in your life.

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